Terms and conditions

Last updated 15 October 2026

1. Who we are

Access to Crystalia is sold by Фізична особа - підприємець Суржікова Аделіна В'ячеславівна (FOP Surzhikova Adelina Vyacheslavivna), tax number 3453005546 (the Contractor). The service belongs to the Contractor, who runs it, provides its technical support and takes your payment.

You can reach us at support@crystalia.online or +38(063)679-50-64. Full details are on the contact page.

These terms describe the service in plain language and are for information only. The binding contract between you and the Contractor is the public offer, and where the two differ the offer governs.

2. What the service is

Crystalia turns an image you upload into a rhinestone dot pattern, lets you edit that pattern, and exports it as a print-accurate PDF. It is a web application: nothing is installed, and nothing is shipped to you physically. Everything you get is delivered in your browser the moment it is ready.

The patterns you produce are yours. The Contractor claims no rights over the images you upload or the patterns and PDFs you generate from them, and does not use them to train anything.

3. Your access key

The only way into Crystalia is your access key. There is no account, no username and no password: whoever holds the key can sign in. Keep it as you would keep a password. You may use it from as many browsers and devices as you like — nobody counts or registers them.

That is about your own devices, not about other people. The key was issued to you: giving it to someone else, publishing it, or selling access through it is not covered by what you bought, and a key used that way can be revoked without a refund.

A lost key can only be recovered if your purchase can be identified, so if you gave an email address it can usually be found from that. If you did not, it may not be possible to help.

4. Subscriptions, allowances and top-ups

A subscription runs for a fixed period and carries an allowance of PDF exports for that period. The allowance resets when the subscription renews, and unused exports from a period do not carry over into the next one unless the plan description says otherwise.

Top-up packs are separate. Exports bought as a top-up are added to your balance, and they do not reset or expire at the end of a period. They can only be spent while your licence is current, though: if the subscription lapses, the balance is held and waits for you rather than being taken away.

5. Renewal, cancellation and expiry

A subscription renews automatically by charging the card you paid with, until you cancel it. You can cancel from inside the application, or by writing to us, at any time. Cancelling stops the next charge; it does not cut your access short, and you keep what you have paid for until the period ends.

If a renewal charge fails — not enough funds, an expired card, a limit set by your bank — access may be paused until the payment goes through.

Once a licence has expired you can still sign in, but you cannot generate or export until you renew. Nothing you have made is deleted because of expiry.

6. Prices and price changes

Prices are shown before you pay, including any discount a promotional code applies. A promotional code discounts the payment you are making; unless the offer itself says otherwise, renewals are charged at the plan's ordinary price.

A higher price applies to your subscription only with your agreement. You will be told about the new price. If you do not agree at least one day before your next charge, your subscription will not renew, and your access continues until the end of the period you have already paid for. A lower price applies on its own.

7. Payment and receipts

You pay the Contractor in advance: by card through WayForPay. The Contractor never sees or stores your card number. Access is not sold where Ukrainian law, sanctions included, forbids it: to anyone in Russia or Belarus, to Russian citizens who do not live in Ukraine lawfully, or to companies linked to Russia. Such a payment is returned and grants no access.

For a card payment, WayForPay or the bank handling the payment emails the receipt on the Contractor's behalf to the address on your order, which is why an address is required when you buy.

8. Refunds and the 14-day withdrawal right

Access opens the moment you pay. That is why, before paying, you tick a separate box confirming you understand that the 14-day right to withdraw from a purchase, which consumer protection law gives you, ends once access opens.

If a technical fault means you have not received your key within 48 hours of paying and support could not fix it, the Contractor refunds you within 14 calendar days of your request. Anything else is considered individually; the refund policy explains how to ask and what happens when a refund is granted.

9. Acceptable use

Do not upload anything you have no right to use, and do not use the service to produce material that is unlawful. Do not attempt to break, overload or circumvent the service, its quotas or its billing, and do not copy the code, reverse-engineer it or use it to build something comparable. A licence being used this way may be suspended.

10. Availability and liability

We work to keep Crystalia available and correct, but we do not promise it will be uninterrupted or free of faults. If the service is down for more than 24 hours in a row, your paid access is extended automatically by the length of the outage.

Print output depends on your printer, your material and your settings as much as on the software, so please check a test sheet before committing to a large run.

The Contractor's liability to you is limited to what you paid for the period in which a problem arose. Nothing here limits any liability that cannot lawfully be limited.

11. Changes to these terms

These terms may be updated. The date at the top says when they last changed. A change never applies retroactively to a payment you have already made.

The offer may change without separate warning. If you have a subscription, the period you have paid for ends on the terms you paid under, and the new version applies from your next renewal. If it does not suit you, cancel before the next charge.